BOOKING AN AppOINTMENT

• If I am able to take on new clients, Potential New clients will be required to fill out the New Client Application. If the application is accepted, I will reach out to schedule your pets consultation groom. 

• A new clients first appointment at the salon will be a consultation groom. It will give us a chance to connect and talk about what you would like for your pets ideal look or services. I also book extra time for this appointment so your pet and I can get to know one another. I will give an estimate for services at booking. After the services are complete I will have a more accurate price for future maintenance grooms.

• Current clients may text for their appointment or be set on an automatic reoccurring schedule. 

• A credit card on file is required to hold/book an appointment. 

• All clients must ensure a current working credit card is on file at all times. 

• All pets must be placed on a 4-8 week schedule according to my recommendation for the individual pets needs in order to remain on the books. 

• In the event that two consecutive appointments are canceled, all subsequent bookings will be canceled as well. At that stage, there is no guarantee of availability on the schedule.
  
  

• Cancellations or reschedules made with less than 72 hours notice will be charged 50% of the booked service price.

• Cancellations made with less than 48 hours notice will be charged 100% of the booked service price.

• Any requests for modifications lessening the booked services with less than 48 hours notice may be accommodated, but will be charged 100% of the original booked service. (i.e. Changing from a groom to just a bath or nail trim.)

• Arriving more than 10 minutes late is considered a no show. 

• In the event of  a no show, you will be charged 100% of the booked services and the immediate appointment made following the no show must be prepaid.

Payment is due when services are rendered.

• I accept all major credit cards (those kept on file or others) and cash.

• Any fees will be charged to the card on file. 

• In the event the card transaction can't be completed, you will be sent an invoice which is due upon receipt and must be paid same day in order to avoid forfeiture of any future appointments.

• I do not accept Checks

I aim for customer satisfaction with every groom. However, miscommunications can happen and I would be happy to fix what I can if you are unhappy with the groom. 

• I must be informed of any concerns within 48 hours following the appointment. 

• Refunds can not be issued due to to the groomers time and cost of the products used on your pet.

• Appointments can not be checked in early.

• Be sure to arrive 5 minutes prior to your pets appointment to be able to potty them and be ready to check them in at their appointment time.

• Appointments that are more than 10 minutes late are considered a no show and must be rescheduled. No show fee will apply. See No Show Policy above.

• You will be given a pick up time at drop off. Being more than 15 minutes late for pick up will result in a boarding charge of $15 per 1-15 minute block. (i.e. 16 minutes late -$15, 30 minutes late - $30 etc.)

• Pets picked up after closing hours will be charged a $100 boarding fee.

• After 24 hours, abandoned pets will be transferred to Anchorage Animal Care & Control.

• Pups under the age of 4 months are required to have their first two rounds of the DHPP vaccines.

• Rabies Certificates must be provided for all dogs 4 months of age or older.

I strongly encourage:

• The Bordetella vaccine.

• The Canine Parainfluenza & Canine Influenza vaccines.

• Parasite Prevention

• (Any pets found to have parasites such as lice or fleas will be sent home immediately and payment for any services rendered will be due in addition to a $50 fee to cover costs of additional sanitizing of the salon.

• The FPV and FHV-1/FCV are required for all cats & kittens.

• A Rabies Certificate must be provided for cats over the age of 4 months.

• Parasite Preventative is strongly encouraged.

• (Any pets found to have parasites such as lice or fleas will be sent home immediately and payment for any services rendered will be due in addition to a $50 fee to cover costs of additional sanitizing of the salon.

• I am able to accommodate most pets with health concerns. However, they must be brought to my attention so I may groom them in the safest way possible.

• I must be informed of all medications your pet is taking, including any and all calming aids.

• I am able to use vet prescribed shampoos and conditioners as long as they are not premixed and have not expired. They must also be prescribed to the pet receiving services.

Dogs or Cats with the following cannot be booked for appointments:

• Females in estrous (reproductive or heat) cycle.

• Pregnant Females

• Females with puppies or kittens less than 8 weeks old.

• Pets that are overly aggressive towards other pets or staff.

• Pets that will not allow the use of a muzzle if necessary.

• Pets that habitually (mark) urinate in the salon.

• Pets who are not able to stand for the groom.

• Pets who's health (by my judgement) may be too declined to receive grooming services outside of a Veterinary Clinic setting.

• I do not de-matt severely matted coats. Matts will be removed by shaving under them. I am able to brush some minor matting out but will not do so if its uncomfortable for your pet.

• The cost of removal/detangling is $25 per 15 minutes of time it takes to brush or shave matted pets.