BOOKING AN AppOINTMENT

• New clients: must complete the New Client Form or book online to schedule an appointment. Once your application or online booking is submitted, we will review the information and either approve the booking or contact you to schedule your pet’s appointment.

Please note that appointments cannot be scheduled for new clients until the onboarding forms are completed. Online booking includes all required information.

• Current Clients: Existing clients are welcome to text for appointments or opt into a recurring schedule for convenience.

• A credit card on file is required to hold/book an appointment. 

• All clients must ensure a current working credit card is on file at all times. 

• Scheduling Policy: All pets must remain on a regular grooming schedule, typically every 4–8 weeks, based on what is recommended for their individual needs. This helps maintain coat health and ensures a consistent spot on the schedule.

• Cancellation Policy: If two consecutive appointment are canceled, all future bookings will be removed from the calendar. At that point, continued availability cannot be guaranteed.

• Cancellations or reschedules with less than 48 hours notice will incur a fee of 50% of the scheduled service price.

• If availability allows rescheduling on the same day. There will be a 20% rescheduling fee added to the appointment. 

• Cancellations with less than 24 hours notice will be charged 100% of the scheduled service price.

• Service modifications that reduce the original appointment (e.g., changing from a full groom to a bath or nail trim) made with less than 24 hours notice may be accommodated, but will still be charged at 100% of the originally booked service price.

• Late Arrivals: Arriving more than 10 minutes late is considered a no-show.

• No-Show Policy: In the event of a no-show, 100% of the scheduled service fee will be charged.

• Payment is due when services are rendered. Payment must be made the same day to avoid forfeiting any future appointments and/or late payment fees of  $10 per day.

• We accept all major credit cards, Venmo, and cash.

• Remote payments made by card via invoice, charged to card on file or manual entry over the phone will be subject to processing fees of 3.4% + .50¢ per transaction. In person credit card payments are not subject to additional processing fees. 

• Any applicable fees will be charged to the card on file.

• If a card transaction cannot be processed, an invoice will be sent and is due upon receipt. Payment must be made the same day to avoid forfeiting any future appointments and/or late payment fees of  $10 per day.

• Checks are not accepted.

We strive for customer satisfaction with every groom, but we also understand that miscommunications can occur. If you are unhappy with any aspect of your pet’s groom, we are happy to address and correct what we can.

• Please notify us of any concerns within 24 hours of the appointment.

• Refunds cannot be issued due to the time invested and cost of products used during the grooming process.

• Appointments can not be checked in early.

• Be sure to arrive 5 minutes prior to your pets appointment to be able to potty them and be ready to check them in at their appointment time.

• Appointments that are more than 10 minutes late are considered a no show and must be rescheduled. No show fee will apply. See No Show Policy above.

• You will be given a pick up time at drop off. Being more than 15 minutes late for pick up will result in a boarding charge of $15 per 1-15 minute block. (i.e. 16 minutes late -$15, 30 minutes late - $30 etc.)

• Pets picked up after closing hours will be charged a $100 boarding fee.

• After 24 hours, abandoned pets will be transferred to Anchorage Animal Care & Control.

• Pups under the age of 4 months are required to have their first two rounds of the DHPP vaccines.

• Rabies Certificates must be provided for all dogs 4 months of age or older.

We strongly encourage:

• The Bordetella vaccine.

• The Canine Parainfluenza & Canine Influenza vaccines.

• Parasite Prevention

• (Any pets found to have parasites such as lice or fleas will be sent home immediately and payment for any services rendered will be due in addition to a $50 fee to cover costs of additional sanitizing of the salon.)

• The FPV and FHV-1/FCV are required for all cats & kittens.

• A Rabies Certificate must be provided for cats over the age of 4 months.

• Parasite Preventative is strongly encouraged.

• (Any pets found to have parasites such as lice or fleas will be sent home immediately and payment for any services rendered will be due in addition to a $50 fee to cover costs of additional sanitizing of the salon.

• We are able to accommodate most pets with health concerns. However, they must be brought to our attention so that we may groom them in the safest way possible.

• Some health concerns may require grooming clearance from their VeterinarIan. 

• We must be informed of all medications your pet is taking, including any and all calming aids.

• We are able to use vet prescribed shampoos and conditioners as long as they are not premixed and have not expired. They must also be prescribed to the pet receiving services.

Dogs or Cats with the following cannot be booked for appointments:

• Females in estrous (reproductive or heat) cycle.

• Pregnant Females

• Females with puppies or kittens less than 8 weeks old.

• Pets that are overly aggressive towards other pets or staff.

• Pets that will not allow the use of a muzzle if necessary.

• Pets that habitually (mark) urinate in the salon.

• Pets who are not able to stand for the groom.

• Pets who's health (by our professional  judgement) may be too declined to receive grooming services outside of a Veterinary Clinic setting.

• To ensure the safety of our groomers, pets that require a muzzle or special handling because of aggressive or erratic behavior may be subject to a $25 special handling fee.

• We do not de-matt severely matted coats. Matts will be removed by shaving under them. We are able to brush some minor matting out but will not do so if its uncomfortable for your pet.

• The cost of removal/detangling is $25 per 15 minutes of time it takes to brush or shave matted pets.